The National Payments Corporation of India (NPCI) has launched UPI Help, an integrated in-app customer assistance and grievance redressal feature designed to enhance transparency and user experience across Unified Payments Interface (UPI) platforms. The feature was introduced during the Global Fintech Festival (GFF) 2025.
Integrated Support for Users
With UPI Help, users can now check transaction statuses, manage payment mandates, and raise disputes directly within their UPI apps—eliminating the need to contact banks or visit external portals. The system provides real-time dispute tracking and guided steps to address issues related to failed or pending transactions.
The feature also simplifies mandate-related processes, allowing users to view, modify, or cancel auto-debit and recurring payment mandates seamlessly within the same interface.
AI-Powered Customer Assistance
Leveraging artificial intelligence (AI) and automation, UPI Help is designed to make digital payment support faster and more efficient. By offering instant in-app resolution and greater transparency, the initiative aims to strengthen user trust and further improve the convenience of India’s digital payment ecosystem.
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