Cab drivers operating through app-based platforms in Gurugram have launched a strike, raising concerns over passenger safety and the absence of mandatory verification mechanisms. The protest underscores growing unease among drivers regarding security risks associated with unverified riders.
Call for Mandatory Passenger Verification
A key demand from drivers is the implementation of compulsory Know Your Customer (KYC) norms for passengers. Drivers argue that while they undergo strict identity verification before being onboarded onto platforms, riders are not subjected to similar checks.
This gap, according to driver groups, has enabled misuse of ride-hailing services, with reports of individuals using fake profiles to book trips, sometimes leading to unsafe situations, particularly in isolated locations.
Safety Concerns and System Gaps
Driver safety remains a central issue in the ongoing protest. Many have expressed dissatisfaction with existing in-app emergency features, stating that SOS alerts have not consistently resulted in timely intervention during critical situations.
In addition, drivers are seeking a more robust and responsive grievance redressal mechanism to address safety-related complaints and ensure quicker resolution of incidents.
Service Disruptions Across the City
The strike has led to noticeable disruptions in cab availability across Gurugram, with passengers experiencing extended wait times and limited service coverage.
Alongside safety concerns, drivers are also advocating for the introduction of a minimum base fare to offset increasing fuel and operational costs, thereby ensuring sustainable earnings.
Incident Intensifies Safety Debate
Driver unions have referenced a serious incident from January involving the alleged killing of a 25-year-old driver, Suraj Singh, by passengers who had booked a ride. The case has further amplified concerns around passenger accountability and the need for stronger safeguards within ride-hailing ecosystems.
Summary
App-based cab drivers in Gurugram have gone on strike, demanding mandatory KYC verification for passengers and stronger safety measures. The protest highlights concerns over unverified riders, ineffective emergency response systems, and lack of grievance support. The strike has disrupted local cab services, while also bringing attention to broader issues of driver safety and fair compensation.
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